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Terms & Conditions - Autopro Logistics Inc
Autopro Logistics Inc is authorized to operate and transport the motor vehicle
between the pickup location and the designated destination. While efforts
will be made to confirm a shipment for the estimated date and price,
there is no guarantee of a specific pickup or delivery date.
Changes may occur due to driver schedules, mechanical failure,
weather conditions, or unforeseen circumstances. There are many factors
that may cause delays before and after pickup, such as excessive traffic,
port congestion, severe weather, or carrier breakdowns.
In such circumstances, Autopro Logistics Inc will not be held responsible
for any charges or liabilities resulting from delays in pickup or delivery,
including airline tickets or rental car expenses. The driver’s schedule
will be provided to the client upon dispatch. The customer is responsible
for making necessary arrangements to ensure timely pickup and delivery.
The client agrees not to engage the services of any other broker or carrier
during the designated shipping period. Doing so will result in a non-refundable
deposit.
We recommend not placing personal items inside the vehicle, as they are not
insured. However, if necessary, personal items must be placed in the trunk and
limited to 100 lbs. The carrier is not liable for damage caused by excessive or
improper loading of personal belongings. Any exceptions must be approved in
advance by Autopro Logistics Inc. Additional fees may apply for excess weight.
Misrepresentation of personal items may result in a price adjustment, a dry
run fee of $150, or no refund upon cancellation if the carrier is dispatched
under different conditions than expected. If the vehicle is not ready as
indicated when the driver is dispatched, a rescheduling fee of $75.00
will apply. If the shipper is unavailable at pickup or delivery, an alternate
representative must be designated.
Vehicles must be provided in good running condition with no more than half a
tank of fuel. The driver is not liable for damage caused by leaking fluids,
freezing, exhaust issues, or loose/untied antennas. Any claims for loss or
damage must be noted and signed on the Bill of Lading (BOL) at delivery.
Autopro Logistics provides door-to-door transport; however, access may be
limited due to narrow streets, low-hanging trees, or tight turns. In such
cases, the driver may request to meet at a nearby open parking area (e.g.,
grocery store parking lot).
Trucking damage claims are covered by carriers from $100,000 up to $250,000
cargo insurance per load, and a minimum of 3/4 of a million dollars public
liability and property damage. Any damage incurred to a vehicle during
transport falls directly under the responsibility of the carrier and not
Autopro logistics INC . All carriers contracted will have insurance to cover
damage caused by the driver or theft during transport. If damage is done,
Autopro logistics INC . will provide you with a full insurance packet for
the carrier to file a claim. All claims must be noted and signed for at time
of delivery and submitted in writing within 15 days of delivery.
If the vehicle is not ready at the scheduled pickup time, a $75.00
rescheduling fee will apply. If the vehicle becomes unavailable during
the scheduled pickup window after an order has been placed, the deposit
will not be refunded.
The client must not release or receive the vehicle without completing an
inspection report (Bill of Lading), regardless of time or weather conditions.
Failure to do so may prevent filing a damage claim. Insurance covers only
damages caused by driver negligence. Any damage must be listed on the BOL
and signed by the driver before leaving the delivery location. The remaining
balance must be paid as agreed. Failure to note damage on the BOL releases
the driver from liability.
In case of claims or shipment issues, the customer must notify Autopro
Logistics before the driver leaves and before withholding payment or
refusing to sign the BOL. Failure to follow this procedure releases
Autopro Logistics from responsibility for subsequent claims.
A non-operational fee of $150.00 applies to non-running vehicles. This
fee is included in the final quote if disclosed. If the vehicle becomes
non-operational during transport, the fee will be added to the original
quote. The final confirmed quote will be provided at dispatch.
Autopro Logistics agrees to arrange prompt transportation but does not
guarantee specific pickup or delivery dates. A $200 cancellation fee
applies to orders canceled within 3 business days of the requested pickup
date. Autopro Logistics is not responsible for rental vehicle costs or
mechanical failures of transported vehicles. The shipper agrees to pay
the quoted price and acknowledges no refund will be issued after service
fulfillment.
The shipper warrants payment of the agreed price for delivered vehicles.
This agreement is subject to all carrier tariff terms and the Uniform
Straight Bill of Lading. This document constitutes the entire agreement
between the shipper and Autopro Logistics and supersedes all prior oral
or written representations. Any changes must be in writing and signed by
an authorized officer of Autopro Logistics. Autopro Logistics reserves the
right to cancel orders at any time.
Once the shipment is delivered and all paperwork is signed, no refunds
or discounts will be issued by Autopro Logistics.
This agreement shall be governed by the laws of the State of Texas.
Any legal action must be filed in a court of proper jurisdiction within
Florida. Autopro Logistics’ liability is limited to the amount of its
broker fee. By accepting these terms, the client authorizes a deposit
via credit/debit card, check by phone, or mail. The remaining balance
is due upon delivery and must be paid by cash, cashier’s check, or money
order to the authorized carrier.
Privacy & SMS Policy
PRIVACY AND SMS POLICY DISCLOSURE
Acceptance of Terms:
By opting into SMS from a web form or other medium, you are agreeing to receive SMS
messages from Autopro Logistics Inc. This includes SMS messages for appointment
scheduling, appointment reminders, post-visit instructions, shipment notifications,
delivery updates, and billing notifications. Message frequency varies. Message and data
rates may apply. See our privacy policy at https://autoprologisticsinc.com/privacypolicy. Message HELP for help. Reply STOP to any message to opt out.
Service Description:
Our SMS service allows users to receive notifications, alerts, shipment updates, and
occasional service-related messages on their mobile devices.
Opt-In / Opt-Out
Opt-In:
By subscribing to our service, you consent to receive SMS messages from Autopro Logistics Inc.
Opt-Out:
You can opt-out at any time by texting “STOP” to any message received from Autopro
Logistics Inc. or by texting STOP to (631) 346-0041. Message and data rates may apply.
Cost:
Standard message and data rates may apply to each message sent or received, as
provided in your mobile service rate plan.
Frequency:
You may receive messages weekly, but message frequency may vary depending on your interactions and service activity.
User Conduct:
We agree not to use the service for any unlawful or prohibited activities. Any fraudulent
or abusive activity is grounds for termination of the service.
Privacy:
We respect your privacy. SMS consent and phone numbers are not shared with any
third parties or affiliates for marketing purposes, except as required by law. All the
above categories exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties.
Limitation of Liability:
Autopro Logistics Inc. is not liable for any delays, inaccuracies, errors, or omissions in
the service. The service is provided “as is” and “as available” without warranty of any kind.
Modification of Terms:
We reserve the right to change these terms at any time. Any changes will be effective
immediately upon posting on our website or through the SMS service.
Governing Law:
These terms are governed by the laws of the State of New York (NY). Any disputes
arising from these terms will be resolved in the courts of the State of New York.
Contact Information:
For any questions or concerns regarding these terms, please contact us at (631) 346-0041 or info@autoprologisticsinc.com.
Refund & Cancellation Policy
The carrier and driver jointly and separately are authorized to operate and transport his/her or their motor vehicle between its pick up location and the destination set forth on the auto transport order contract.
Trucking damage claims are covered by carrier from $100,000 up to $250,000 cargo insurance per load, and a minimum of 3/4 of a million dollars public liability and property damage. All claims must be noted and signed for at time of delivery, and submitted in writing within 15 days of delivery.
LUGGAGE and personal property must be confined to trunk, with no heavy articles, and not to exceed 100 lbs. Carrier is not liable for damage caused to vehicle from excessive or improper loading of personal items.
Vehicles must be tendered to carrier in good running condition with no more than a half tank of fuel. Carrier will not be liable for damage caused by leaking fluids, freezing, exhaust systems, or antennas not tied down. Any claim for loss or damage must be noted and signed on condition report at time of delivery.
If a carrier is sent out and the vehicle isn’t ready as indicated by the shipper there will be an additional $75.00 rescheduling fee. Autopro Logistics Inc. must be notified should the shipper be unavailable for pick up or delivery. The shipper must have an alternate representative take his/her place as shipper. If for any reason the vehicle becomes unavailable during a scheduled pick up window after an order has been placed, Autopro Logistics Inc. has the right to cancel the order with no refund.
Autopro Logistics Inc. agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pick-up or delivery on a specified date. An administration fee of $200 will be charged for orders canceled prior to one week after the requested available pick up date. Autopro Logistics Inc. does not agree to pay for your rental of a vehicle, nor shall it be liable for failure of mechanical or operating parts of your vehicle.
A $150.00 non-operational fee will be charged for all non-running vehicles. This will be included in the final quote received from Autopro Logistics Inc.. If the vehicle becomes non-operational during transport, this fee will be applied to the original quote.
Shipper warrants that he will pay the price quoted due Autopro Logistics Inc. for delivered vehicles and will not seek to charge back a credit card. This agreement and any shipment here under is subject to all terms and conditions of the carrier’s tariff and the uniform straight bill of lading, copies of which are available at the office of the carrier. This supersedes all prior written or oral representation of Autopro Logistics Inc. and constitutes the entire agreement between shipper and Autopro Logistics Inc. and may not be changed except in writing signed by an officer of Autopro Logistics Inc.. Autopro Logistics Inc. has authorization to cancel order at anytime.
The client agrees to not contract any other broker or carrier during the respective time which corresponds with their shipping option. Any client that is found working with another broker or carrier during this period is subject to a non-refundable deposit fee.
Frequently Asked Questions
Our rates are based on several different factors – size of vehicle, distance of transport, the working condition of the vehicle, time of year transport is required and the general market price for the particular route requested. By filling out a quote form on our home page, we can better estimate the exact costs.
We recommend that you schedule your move as soon as possible to ensure that your vehicle is moved within the time frame which best meets you schedule. Usually, we are able to have a truck assigned and on its way to pick-up your vehicle 1 to 5 days from the date the vehicle is first available for pick-up. If your vehicle is available for immediate pick-up, we will work with you on getting your vehicle scheduled as close to the preferred date as possible. It is helpful when transportation orders are submitted approximately 5 days in advance of the available date. Scheduling your vehicle transportation in advance is helpful but it isn't always necessary.
For reservation you would need to share exact pickup and delivery address and names and phone numbers of people who is going to be on pickup and delivery and first available pick up date. A small amount of deposit is required which is 10-20% of your total tariff at the time of booking. Remaining Balance is due on pick up or delivery and you can pay it with cash, cashier’s check or money order to a driver directly.
No, the quote is all inclusive. It covers door to door service, full bumper to bumper insurance, all tax and tolls paid, and personal belongings up to 100 lbs. free of charge.
There are a few factors that affect the auto transport cost: route distance, vehicle size and condition (running or non-operable), the type of trailer that would be used (open or enclosed) and the season. For example, if you want to ship your vehicle down to Florida, in fall, the cost will be higher due to the tremendous amount of traffic caused by snowbirds moving south to Florida.
At the time of booking you can pay reservation fee with Credit card/debit card or Cashapp. Remaining amount should be paid to the carrier as cash, cashier’s check or money order. Please keep in mind as carriers don't carry machines with them so they don't accept payments via Credit/debit cards.
Drivers are not allowed to accept credit cards or person checks on delivery. If you have an outstanding balance that is due on delivery, please make sure that you have cash, cashier’s check, or money order.
The main factor affecting pick-up time is location. If your vehicle has to be picked up from a big metropolitan area, your auto will usually be picked up on the exact date you need it to be picked up. Keep in mind that sometimes delays might occur due to weather, traffic, and road conditions. If your vehicle has to be picked up from a more rural area, it might take 2 or more days to be picked up.
Once we have confirmed your dates with your driver, you can expect your vehicle to arrive on time. Sometimes, there might be delays that are caused by unfortunate weather conditions, unexpected truck break downs, or another force majeure that the driver might encounter end route. Coast-to-Coast-Shipping usually takes between 7 and 10 days. Shipping a vehicle from north to south and vice versa take from 5 to 7 days. Auto transport under 500 miles should take less than 2 or 3 days, once the vehicle has been picked up.
Sure. We offer open trailer transport and enclosed transport services.
Door-to-door means the driver picks up and delivers the vehicle as close to your address as possible.
Door to door service means we would come and pick up your vehicle at any address and deliver it at any address as long as the drive-in is accessible for 18wheeler (many of the trucks are over 75 ft). If not, you can make a deal with the driver to meet him some place around the corner with the big parking lot.
Absolutely not. Autopro Logistics makes sure that your vehicle is delivered on the same truck that it has been loaded on. The only time your vehicle might be delivered by another truck is if the truck that had picked up your vehicle has broken down on a route and Autopro Logistics finds a replacement to complete your job on time.
Most drivers will load your vehicle wherever they think it is safe. Truckers have to deal with multiple factors when it comes down to loading your vehicle. They have to make sure that they fit all cars properly, so that they don’t exceed the permitted length of the truck, and they also need to make sure that they follow all federal laws, and there is no overweight on any of the axles.
Open auto transport is the most common method used to transport a vehicle. Nearly 90% of the vehicles are transported via an open transport. As there is $250.000 insurance coverage on the open transport, there is no need to worry that something might happen to your vehicle. Open transport usually costs about $300 or $400 less than the enclosed transportation. Most clients that are using enclosed transport have exotic vehicles that need the extra level of protection. As the insurance coverage for enclosed transport is higher than for open transport, it is recommended for more expensive supercars.
You can have personal belongings up to 100 lbs. free of charge, and it has to be placed in the trunk or back compartment of your vehicle. If you want to place more than 100 lbs., it would be additional, and it has to be in the front or back seat of the car below window level, it cannot be anything heavy and the driver seat must always be empty. Personal belongings inside your vehicle will not be insured.
The Department of Transportation prohibits the transport of household items with a vehicle while the vehicle is in transit. Personal belongings left in the vehicle are shipped strictly at the owner's risk. If the driver arrives at the pick-up location and sees that your vehicle is slammed to the ground because of the extra weight, he might ask you to remove your belongings, or charge you additionally. Truck drivers will take no responsibility for damages that arise from household items being kept inside your vehicle.
Your vehicle is fully insured during transit, as carriers have cargo insurance of $250K - $1 million. However, please keep in mind that damages caused by Acts of God (hail, floods, hurricanes, avalanches, etc.), along with damages by road debris are not covered. However, if this is of great concern to you, we can arrange for your vehicle to be transported in an enclosed car carrier for an additional fee.
If you receive your vehicle and notice that there is damage, you must immediately note it on the bill of lading. Next, call USA Car Ship to report the damage. It will be very helpful for us to be aware of this new damage right away, so that we could resolve the issues as fast as possible. Make sure that driver does not leave without you reporting the damage on the bill of lading and the driver signing it.
We will ask you to submit both bills of lading along with three estimates from an authorized repair shop. We will facilitate the arbitration with our carrier.
We do require someone to be present for the pickup and delivery process. Either you or anyone you authorize can be present to sign the Bill of Landing and observe our driver’s vehicle inspection. Once the inspection is complete and the Bill of Lading is signed, you may leave.
You can arrange to have a family member, a friend or a co-worker to be present on pick-up or delivery date. However, it is crucial that they are well informed about the inspection that is performed upon loading/unloading. The person who is shipping the vehicle must sign the bill of lading, where the condition of your vehicle is noted. If another person is receiving your vehicle, then they must be informed that they need to do a thorough inspection on delivery and confirm that the vehicle has been delivered in the same condition as it has been loaded. If there are any damages, the person receiving the car must note them on the same bill of lading.
You only need to provide the keys to the driver. Your title and insurance are not needed. You only need to sign off your vehicle that it has been picked up on the bill of lading, and then your vehicle will be on the way to its drop-off destination.
If your car should be picked up from the auction, we will require info about the company name and address, VIN, Lot and Buyer’s number prior the pickup date.
Autopro Logistics Inc. will provide you with the name and phone number of the driver as soon as a driver has been assigned. The driver will contact you 24 hours prior to the pickup, and again one hour before the pick-up on the move day. Once the driver arrives at your location, he will do an inspection on your vehicle and you will need to sign the bill of lading. Finally, the driver loads your vehicle and then, he leaves your place.
Yes, but the exact condition must be noted at the time you place your order. If your vehicle is not operable, an inoperable fee of approximately $200 will be added to the transport cost. Please, make sure that you inform us ahead of time if your vehicle is inoperable, so that we can assign the right driver to ship your vehicle.
We will provide you with information including estimated pickup and delivery times. Also, we will provide you with the driver's name and phone number so you can give the driver a call directly. If he is busy and he is not able to answer, please give Autopro Logistics a call. We will be able to assist you as well.
Autopro Logistics Inc is licensed by the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration. Our MC# is 01686972and our DOT# is 4322097.
Autopro Logistics Inc. is a licensed broker, and so we can provide the best auto transport service. We have a network of hundreds of professional car carriers. Our network has been growing and evolving over the years, so that we could promise you a safe and timely pick-up, and prompt and transparent communication at all times. In the unlikely event of damage, Autopro Logistics Inc. is takes responsibility to make sure that the driver’s insurance covers the damage in a timely manner.
Our carriers provide a window of time during which your car will be picked up or delivered. This can range from 2-4 hours. They will be in touch approximately prior to pick up or delivery to confirm time and place.
Please remove your E-Z Pass or any other electronic toll collection mechanism from your vehicle entirely and mail it to your destination or bring it with you. Due to the nature of the automated toll road systems, if your device is left in your car as it is transported, you will incur toll fees as if you were driving the vehicle. Autopro Logistics Inc will not take responsibility for this avoidable expense.
Here’s a quick breakdown of what those terms mean and why it matters. Brokers find carriers and schedule shipments — prioritizing customers. Carriers own the trucks, and ship and deliver the cars — prioritizing the shipment. An auto transport management company, such as Autopro Logistics Inc , serves customers from end to end, serving as a single point of contact from quote to delivery. When problems arise, an auto transport management company will solve them faster because these companies don’t just care for cars. They care for customers, too.
At first, this seems like a silly question. An auto transport company will transport cars and trucks, right? But here’s the thing — there are lots of auto transport options customers can choose from. Some companies ship via open-air trailer exclusively, while others offer enclosed trailer shipping, as well. There are multi-vehicle and single-vehicle shipping options. Do you need to ship a car that has been in an accident? Some companies are equipped to ship non-working cars while others only work with operational vehicles. Then there are shippers that can coordinate long-distance shipments by boat, train, or even plane.
Most customers shipping a car, van, SUV, or light truck won’t have any problems finding an auto transport company. But if the vehicle you want to ship is exceptionally valuable (like a race car or an antique car), oversized or heavily modified, or totaled after an accident, special equipment may be necessary to ship it. Not all car shipping companies have specialized towing and loading equipment, so if there’s anything unusual about the vehicle you want to ship, make sure to ask if the company can handle it safely before you book.
Getting a quote from an auto transport company should never mean that you’re under the obligation to use that company. Most shippers know that you’ll be getting quotes from other companies and are okay with that. A deposit should not be required to get a quote, so if a car shipping company will only give you a quote if you make some kind of commitment, move on. As we mentioned above, many companies now have online calculators that will give you a free estimate, but you’ll often get a more accurate quote by talking directly with a representative.
When you speak to an auto transport company representative directly, your quote will be more accurate because you’ll be able to explain any special needs or requests you have. Make sure you have as much information about your vehicle and your shipment available when you call so the rep can give you an accurate quote.
Make sure you double check before you book that the quote you receive is what you’ll pay. You can ask for an itemized list of what the quoted price covers and make it clear that you’d like to know now about any charges, fees, or additional costs that might not be included in the quote. That way, in the unlikely event that you are charged more, you can check your invoice against the itemized service agreement you received before you booked.
The quote you receive will not be arbitrary. The cost to ship a car is calculated using a number of factors, including the make and model of the vehicle, the distance it will be shipped, your drop-off and pickup locations, the shipping method you’ve selected, any special handling requests, whether the vehicle runs, demand, seasonal price fluctuations, and the price of gasoline. Generally, shipping a car in an enclosed trailer will cost more than shipping a car on an open carrier. If you’re shipping a vehicle between states, you may pay more than if you’re shipping it within state boundaries. International car shipping will always be more expensive due to tariffs and fees. And it typically costs more to ship larger vehicles like vans or trucks.
Ask what payment methods they accept, but don’t stop there. Many auto transport companies ask customers to pay a deposit or partial payment when a shipment is scheduled or before they drop off their vehicle. It’s less usual for a reputable car shipping company to ask for payment in full before a vehicle is shipped. Be sure you know how the company you’re talking to operates when it comes to payment, so you’re not surprised by a bill that comes due before you have received your shipment.
It’s not that hard to find out whether auto transport companies are registered and licensed, but it’s nice to hear it directly from a representative. Auto transport companies that move cars and trucks across state lines are required to have a USDOT Number by the Federal Motor Carrier Safety Administration. International car shippers additionally have to have a license issued by the Federal Maritime Commission. Once you have a company’s USDOT number, you can look up a company’s operating status, safety record, and other registration numbers here.
All reputable car shipping companies will be fully insured — it’s the law! The best companies have enough coverage to respond to any issues or emergencies that may arise. You can and should ask specific questions: What are the company’s standard shipping insurance options? Can I buy additional insurance? Should the worst happen, will your entire car be covered or just certain parts? Will there be a deductible you have to pay?
It’s a tough question, but the representative’s answer (and the speed of their answer) will give you a good idea of what the company culture looks like. Ideally, you’re looking for an auto transport company that values customers and has a solid track record of getting cars and trucks where they need to go in a safe and timely fashion. Are you getting the sense that you’re asking too many questions or that your rep is frustrated by your questions? That’s often a huge red flag.
You’ve already chosen your shipping method, but it’s nice to know what your car or truck’s journey will look like. What is the loading procedure? Will you need to help? Will the truck make stops along the way? Will your car be left alone for a long period? What happens at delivery?
First, if you need your car to ship on or around a certain date and/or to arrive on or around a certain date, make sure the person you are talking to knows that. Expedited car shipping, or guaranteed pickup, is possible, though it’s more expensive. An auto transport company may be able to offer you several time frame options at different costs.
Chances are that once your vehicle is on the road, you won’t need frequent updates. Unless, that is, you’re shipping an especially valuable vehicle or you’re shipping your car or truck on a tight schedule. Small brokers and carriers are usually unavailable after hours, which can be inconvenient or even stress-inducing. One of the reasons many people choose larger, nationwide auto transport management companies is that they enjoy the peace of mind of knowing they can get updates while vehicles are end route.
You shouldn’t have to take a road trip just to pick up your car at its destination. Larger auto transport companies will usually have the most drop-off and pickup locations available, but you should always double check that these hubs are convenient for you. Door-to-door service is often available, though it tends to cost more. When you opt for door-to-door service, the driver will deliver your vehicle directly to your home (or office) instead of dropping your car off at a terminal.
The answer you’ll receive on the phone will probably be: empty it, clean it, and have another set of keys made if you only have one. However, there are more steps that need to be taken. Check out this post for more information about what empty and clean mean in this context, and what else you’ll need to do to prepare your vehicle for its journey.
Since the bulk of car shipping involves vehicles riding on or in a truck, you might think this question is irrelevant. Problems arise, however, when customers trying to ship non-running cars and trucks don’t mention that the vehicle doesn’t run and so drivers show up without the equipment necessary to load those vehicles onto trailers. If you need to ship a non-running vehicle, make sure you clarify whether it can roll, brake, and steer. Many auto transport companies can handle non-working vehicles as long as they can do these things. Fewer are equipped to transport cars that can’t move at all or be moved safely without a forklift or other specialized equipment.
Most of the time, you’ll only need to provide your registration and insurance documentation plus a photo ID. Some auto transport companies will also require you to show the title. That’s for domestic shipments. If you’re shipping a car internationally, there will be other requirements set by the country that will receive your vehicle. If you don’t understand what the requirements are, you risk a situation where your car can’t be released from the port at its destination.
Most auto transport companies will require that an adult be present at both pickup and delivery because someone will need to hand over and then accept the keys and sign off on the paperwork (most often the inspection report and the bill of lading). However, that someone doesn’t have to be you. Typically, you can choose a friend, colleague, neighbor, or relative to be your designated agent at pickup and delivery if you’re unable to be there yourself. Make sure that the company you’re talking to allows this.
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